🥇 Customer Success Manager (Technical)

Johannesburg - Growth (Full Time) - Start-date: 01 June 2022 or earlier

🏢 About Tripplo

At Tripplo, our vision is to create the new standard for African road freight logistics by reinventing the way cargo moves. Headquartered in Johannesburg, our award winning road-freight logistics platform facilitates the safe & efficient movement of cargo between cargo customers & transporters across the African region. The platform also automates & optimises operations for transporters to significantly improve their efficiency & profitability whilst moving them away from manual operations.

In 2021, Fast Company awarded us South Africa’s Most Innovative Company in SouthAfrica alongside being named AfricArena’s Best Johannesburg Start-up in 2020.


💭 The Role

Tripplo is looking for a technical Customer Success Manager (CSM) to join the Growth team. The CSM will prioritise the needs & goals to guide blue-chip & key customers through the sales process into the support phase mainly in the SaaS white-labelled marketplace& sometimes the public marketplace.

The candidate will be responsible to conduct technical pre-sales demos & product showcasing aligned to key-account customer needs along side the business development & sales teams. The CSM will also be responsible to drive adoption of the platform by technically onboard, train, manage & support the users of the Tripplo platform. The CSM will work cross functionally with the growth, business &product-engineering teams to ensure that the Tripplo platform is used successfully & sustainably.

🤝 Responsibilities

🎓 Key Requirements

🙌 Benefits

😎 Our Culture

🪜 The Process

  1. Submit yourCV, cover letter & other relevant application documentation to victor@tripplo.co
  2. If you fit the criteria, you will take part in a 30-minute telephonic interview,
  3. If successful, you will be invited to our offices fora 1-hour in-person interview,
  4. If successful, you will be invited to a 2-hour case study,
  5. If successful, Tripplo will conduct reference & background checks,
  6. If successful, you will receive a formal offer letter,
  7. If all parties are happy, we will onboard you onto the team.

If you have not heard back from us within 14 days, please consider your application unsuccessful.